The Telecom Regulatory Authority of India (TRAI) has directed all entities regulated by the Insurance coverage Regulatory and Growth Authority of India (IRDAI) to undertake ‘1600’ collection numbers by February 15, 2026 for shopper service and transaction calls.
The deadline order has been issued in session with IRDAI and the transfer is aimed toward boosting shopper confidence, curbing spam and stopping fraudulent actions carried out by means of voice calls. TRAI had already issued related instructions for obligatory adoption of 1600 collection numbers by organizations regulated by RBI, SEBI and PFRDA.
TRAI stated in response to regulatory initiatives, the 1600 quantity collection was allotted by the Division of Telecommunications (DoT) as an allocation to entities and authorities businesses within the Banking, Monetary Companies and Insurance coverage (BFSI) sector to obviously differentiate service and transaction calls from different industrial communications. This collection will assist the general public reliably determine official calls originating from regulated monetary establishments.
After allocating collection and allocating quantity assets to telecom service suppliers, TRAI has been working with TSPs and BFSI sector regulators for adoption of 1600 collection by BFSI sector entities. Roughly 570 companies have already adopted 1600 collection numbers, totaling greater than 3,000 numbers beneath contract. TRAI stated the time is ripe for corporations that proceed to make use of commonplace 10-digit numbers for service and transaction calls to additionally full a time-bound train emigrate to 1600 numbers to scale back the chance of fraudulent or deceptive calls being made impersonating trusted monetary establishments.
